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Delivery and returns

How your bag gets to you, and what to do if it is not right.

Draft for the client's approval — replace before launch.

Where we deliver

We deliver to addresses in the United Kingdom only. We do not ship abroad.

What delivery costs

UK delivery is £10.00 per order, however many bags you add. The charge is shown next to every price, in your basket and on the payment page before you pay. All prices include VAT.

When your bag arrives

Dispatched within 2 working days. Delivered by courier in 2–3 working days. If we cannot deliver within 30 days we will tell you, and you can cancel for a full refund.

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it:

  1. Within 14 days of delivery, email us at [email protected] with your invoice number, or use the cancellation form.
  2. Pack the bag as it arrived, with everything in it, and send it back to Vintage Warehouse Glasgow, Bay E, Barclay Curle Complex, South Street, Glasgow G14 0BX within 14 days of telling us. Please use a tracked service and keep your proof of posting.
  3. We refund the full amount you paid, including the standard delivery charge, within 14 days of getting the bag back or of receiving your proof of posting, whichever comes first. If you cancel before your bag has been sent, we refund you within 14 days of your telling us. The refund goes back to the card or account you paid with.

When you change your mind you pay the return postage. We may reduce your refund if the bag has been handled beyond what you need to check it, for example if items have been worn, washed or sold on.

Faulty or not as described?

If a bag arrives damaged, is not as described or is not of satisfactory quality, please email us at [email protected] straight away. You are entitled to a full refund within 30 days of delivery, and to a replacement or a refund after that, under the Consumer Rights Act 2015. We pay the return postage for faulty or misdescribed goods. Vintage clothing shows the signs of wear that come with its age; that wear is described on the product page and is not a fault.

Returns in person

If you are cancelling your order, you may also hand the bag back to us at the address above instead of posting it.

Complaints

If you have a complaint, email us at [email protected] with your invoice number and we will reply as soon as we can.